Trollhättan: AI Assistant Boosts Trust-Based Governance

Making project management faster, smarter, and more collaborative

Overview

Trollhättan Municipality is embarking on a transformative initiative to instill trust-based governance and leadership across its operations. The endeavor aims to reshape both the leadership dynamics and the administrative framework of the city, fostering a more cohesive and transparent management style. Central to this effort is "Tillit," an AI-powered assistant designed to support project management by acting as an innovative project collaborator. Tillit aids in generating ideas, drafting solutions, and retrieving essential information, all while being deeply ingrained with project plans, council decisions, and pivotal research related to trust-based governance practices.

Challenge

Managing large-scale projects presents unique challenges, particularly in maintaining order and cohesion among various components. These projects often involve extensive documentation, including project plans, council decisions, and academic research, which must all be aligned to ensure successful implementation. The sheer volume of information can be overwhelming, making it difficult to track progress and ensure that all documents and data are accessible and up-to-date. Additionally, structuring these ambitious initiatives to reflect trust-based governance requires meticulous coordination and strategic foresight, amid constantly shifting priorities and expectations.

Solution

To navigate the complex landscape of reform, Trollhättan Municipality integrated "Tillit" to enhance and streamline its transformative efforts. Acting as a project colleague, Tillit is equipped with project descriptions, plans, decisions from the city council, research, and relevant articles on trust-based practices. The assistant serves as a dynamic brainstorming partner, capable of offering initial drafts and creative solutions to project challenges. With Tillit, project teams can efficiently compile case studies, strategize workshop methodologies, and set impactful goals tailored to the overarching vision of governance reform.

Result

The introduction of "Tillit" has already begun to alter the project management landscape within Trollhättan Municipality. Leveraging AI to assist in real-time problem solving and information synthesis, Tillit has drastically reduced the manual workload, facilitating swift idea generation and information retrieval. These advancements grant teams the capacity to focus more intently on strategic thinking and high-value projects.

Currently used by a limited project group, Tillit serves as a vital element of project leadership with the potential to evolve into a comprehensive coaching and advisory resource. However, the assistant is anticipated to evolve and take on a role as a consultative expert in trust-based governance will enable managers and leaders across Trollhättan’s administration to embed trust-based leadership as a core operational philosophy, cultivating more meaningful and effective governance processes.

Johanna Nyman, Innovation Leader at the Innovation and Project Division at Trollhättans municipality, highlights the transformative impact of the "Tillit" assistant:

"The assistant is an extra employee in our project group who is extremely efficient.”

This statement underscores the assistant's ability to augment the team's capabilities, acting as a tireless collaborator that amplifies productivity and operational efficiency. She further elaborates, "Something that would have taken us half a day to do, [Tillit] does in 30 seconds. So you can do so much more. You have so much more time." These insights reflect the substantial time savings and enhanced capacity for project teams to engage in more strategic, value-adding tasks – effectively transforming the landscape of project management in the municipality.

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