Overview

Trollhättan Municipality has launched an Intric AI assistant into their building permit process to make the permit process easier, faster, and more accessible for both residents and businesses. With Intric’s AI assistant, visitors receive instant answers to building permit questions 24/7. The AI reduces the workload on permit officers and delivers faster, clearer information to citizens. This approach enhances the public’s understanding of local rules and sets a benchmark for municipal services.

Challenge

Applying for a building permit is often complex and time-consuming for applicants, with many questions about regulations, required documents, and process steps. Key challenges included:

High demand for information: Residents frequently contacted officers for questions that could otherwise be automated, such as the need for permits or application requirements.
Complex regulations: Explaining zoning laws, building legislation, and technical guidelines in layman’s terms added to the workload.
Workflow inefficiencies: Manual responses consumed time that could be better spent on complex cases. This presented a need to digitize and streamline service without sacrificing quality or accessibility.
Off-hour demand: High volume of questions outside office hours, increasing pressure on contact centers and case officers.
InacceDifficulty for applicants to find the right information amid legal terms and various documents.

Solution

Trollhättan introduced an AI assistant, the building permit chatbot, directly on its building permit web pages:

24/7 availability: Visitors can ask general questions about building permits and receive quick, clear answers at any time.
Contextual expertise: The assistant is trained on the municipality’s own policy documents, zoning plans, and frequently asked questions, and can explain complex terms and legal concepts.
User-friendly guidance: If the AI cannot answer a specific question, it guides the user to the next step or the correct contact channel.
Website integration: The widget is integrated into the website and complements the contact center, especially outside of opening hours.

Intric’s AI solution is purpose-built for the public sector, with secure data handling, GDPR compliance, and the ability for continuous development and adaptation.

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Try the live chat-bot yourself: https://www.trollhattan.se/startsida/bygga-bo-och-miljo/bygga-nytt-andra-eller-riva/bygglovs-chatten/

Result

Increased accessibility: Residents and businesses get answers to their questions anytime, without waiting for office hours.
Reduced workload: Case officers and contact centers are relieved from routine questions and can focus on more complex cases.
Faster process: Applicants find the right information faster, resulting in fewer errors and shorter processing times.
Better user experience: Step-by-step guides and AI support make the process clearer and less stressful for applicants.
Enhanced Public Understanding: Improved clarity in communication helps residents navigate the building process with confidence.
Practical innovation: The AI assistant is a concrete example of how digitalization delivers measurable value in a municipal process.

93% time saved

€75 000 saved/year

24/7 service

Ditt Intro till Intric

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Trollhättan Building Permits: AI-Powered Transformation in Public Services

Making Building Permit Processes Effortless

Overview

Challenge

Solution

Result

Ditt Intro till Intric